FAQ’S

What is counselling?

It is highly likely you are contemplating making an appointment to see one of our psychologists because you want a part of your life (maybe all of it) to be different to what it is now. Counselling is the process where you spend time talking with another person who is available to be an independent and objective participant. Counselling often involves being asked questions and talking about very personal issues. At the end of most sessions you will leave with a plan on how to start to live your life differently.

What theories do you use?

As well as drawing on knowledge from a vast array of theories and approaches, they are founded on the applications of Cognitive Behavioral Therapies (like Choice Theory / Reality Therapy) and Client Directed Outcome Informed (CDOI) practice. Choice Theory is a positive psychology that assists you in developing ways to live a happy and need fulfilled life. This is a theory that focuses on mental health and wellness rather than mental illness. CDOI practice assists our working relationship and makes every attempt to ensure we are meeting your needs and you are getting what you really want. It is also a simple way of tracking our progress together. Jeff is undergoing further training in Schema Therapy and EMDR Therapy.

What are your fees?

Up until recently we have been very proud to offer bulk billing services to all clients with the appropriate referrals. However, due to our expenses rising quicker than our income, we have regretfully decided to ask for a gap payment. Our standard fee is now $165. This is required to be paid in full at the end of your session. We are able to offer almost immediate medicare rebates through our EFTPOS system ($124.50) paid directly into a bank account. We are able to take cash, EFTPOS or major credit cards. Hence, the gap you are asked to pay is $40.50 for a standard 50 minute appointment.

We do ask a cancellation/non-attendance fee of $50 be paid if less than 24 hours notice is given for the cancellation of a session or if you fail to attend. We ask this to be paid prior to your next appointment.

How do I make an appointment?

An appointment can be made simply by calling us on (03) 5443 1090. You do not need a referral to see one of our psychologists however if you have a Mental Health Treatment Plan from your GP or are referred by your pediatrician or psychiatrist, you will be able to obtain Medicare rebates for up to ten sessions per year. Our reception is open from 9.30am to 4.30pm each working day.

What will happen in your first session?

The main purpose of the first session will to conduct an assessment of your situation to inform further sessions.

In your first session your Psychologist will ensure we have all the right information about you. We will explain the limits of confidentiality. Your psychologist will likely ask you to complete some brief questionnaires. Then we will start working together to help you develop ways to live a happy and need satisfying life.

If you have any questions at any time, please ask your psychologist.

Do I need to bring anything?

Yourself! If you have any reports from other professionals, have a referral from a psychiatrist or pediatrician or have a Mental Health Treatment Plan from your GP, please bring these along.

What’s confidentiality, are there limits?

Confidentiality is the cornerstone of psychological counseling practice. Put simply, we do not pass on the information you give us to anyone else without your permission. Please be aware, there are limits to the degree of confidentiality we can provide. Please discuss this with your psychologist.

How long is a session?

A session is usually 50 minutes. Sometimes, if necessary, we can arrange half hour appointments.

Where do I go for my appointment?

We have a new head office in Bendigo – 411 Napier Street – right next door to Weeroona College.